gsbet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how gsbet ("we", "us", "the Company") collects, uses, stores, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the gsbet platform available at gsbet.club. This Policy applies to all services provided by gsbet, including account registration, sports betting, live casino, slots, payment processing, customer support, and any related communications.

By registering an account or using the gsbet platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the gsbet platform.

This Policy should be read in conjunction with the gsbet Terms & Conditions, which govern the overall relationship between you and gsbet.

2. Data Controller

For the purposes of applicable data protection law, gsbet is the data controller in respect of the personal data it collects and processes through the gsbet platform. If you have questions or concerns about how your personal data is handled, you may contact the gsbet data protection team via Live Chat on any page of the platform, or by email at [email protected].

3. Personal Data We Collect

gsbet collects personal data that you provide directly, data generated through your use of the platform, and data received from third parties where lawful and necessary. The categories of data collected include the following:

gsbet does not collect special categories of sensitive personal data (such as racial or ethnic origin, health data, or biometric data) except where expressly required to fulfil a legal obligation, such as age verification during the KYC process.

4. How We Use Your Personal Data

gsbet processes your personal data for the following purposes:

• Account Administration. To create, manage, verify, and maintain your gsbet account, including processing your registration details and authenticating your identity at login.
• Service Delivery. To provide you with access to the sportsbook, live casino, slots, and other platform features; to process deposits and withdrawals in MYR; and to apply bonus offers to your account.
• KYC and AML Compliance. To verify your identity and age (21+) in compliance with Know Your Customer requirements, and to monitor transactions for indicators of money laundering or fraud as required under our gaming licence obligations.
• Responsible Gaming. To detect patterns of problematic gambling behaviour and to apply responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods where appropriate or requested.
• Customer Support. To respond to your queries, resolve disputes, and provide technical assistance via Live Chat and email.
• Security and Fraud Prevention. To detect, investigate, and prevent unauthorised account access, fraud, bonus abuse, collusion, and other prohibited conduct.
• Legal and Regulatory Obligations. To comply with applicable laws, regulations, and requests from regulatory, law enforcement, or gaming authority bodies.
• Platform Improvement. To analyse anonymised usage data in order to improve the performance, reliability, and user experience of the gsbet platform.
• Communications. To send you essential transactional communications relating to your account, including deposit confirmations, withdrawal notifications, security alerts, and policy updates.

5. Legal Bases for Processing

gsbet processes your personal data on the following legal bases:

• Contract Performance. Processing necessary to provide the services you have requested under the gsbet Terms & Conditions, including account management, payment processing, and service delivery.
• Legal Obligation. Processing required to comply with applicable law, including AML regulations, KYC requirements, and gaming licence conditions.
• Legitimate Interests. Processing carried out for gsbet's legitimate interests, including fraud prevention, platform security, and internal analytics — provided such interests are not overridden by your data protection rights.
• Consent. Where gsbet relies on your consent as the legal basis for processing (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support.

6. Data Sharing and Disclosure

gsbet does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients where necessary and lawful:

1. Payment Service Providers. Financial institutions and e-wallet operators (including those facilitating Touch 'n Go eWallet, DuitNow, Boost, Maybank2u, CIMB Clicks, and Public Bank transfers) to process your deposits and withdrawals.
2. KYC and Identity Verification Providers. Third-party identity verification services engaged to assist with KYC and age verification processes.
3. Game Providers. Third-party game content providers (such as live casino studios and slot providers) who operate games hosted on the gsbet platform, to the extent necessary to facilitate your gameplay session.
4. Regulatory and Law Enforcement Authorities. Where gsbet is required by law, court order, or regulatory direction to disclose personal data to competent authorities.
5. Professional Advisers. Lawyers, auditors, and other professional advisers engaged in connection with gsbet's business operations, under strict confidentiality obligations.

All third-party service providers engaged by gsbet are contractually required to process personal data solely for the specified purpose and to maintain appropriate security standards.

7. International Data Transfers

As an internationally licensed gaming platform, gsbet may transfer personal data to servers or service providers located outside Malaysia. Where such transfers occur, gsbet ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to protect your data to a standard equivalent to that applicable in Malaysia under relevant data protection legislation.

8. Data Retention

gsbet retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law and regulatory obligations. In practice:

• Active account data is retained for the duration of the account relationship.
• Following account closure, gsbet retains identity, transaction, and KYC records for a minimum of five (5) years, as required under anti-money laundering and gaming licence regulations.
• Customer support communications are retained for a minimum of three (3) years.
• Technical and usage data may be retained in anonymised or aggregated form for an indefinite period for analytics and platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with gsbet's internal data management procedures.

9. Cookies and Tracking Technologies

The gsbet platform uses cookies and similar technologies (such as local storage and session tokens) to operate core platform functionality, maintain your login session, and generate internal analytics data. The types of cookies used by gsbet include:

• Strictly Necessary Cookies. Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing platform functionality.
• Functional Cookies. Used to remember your preferences (such as language settings) and to provide enhanced features. These are not essential but improve your experience.
• Analytics Cookies. Used by gsbet to collect anonymised data about how the platform is used — including pages visited, session duration, and navigation paths — to improve platform performance. gsbet does not share analytics data with third-party advertising platforms.

gsbet does not use third-party advertising or retargeting cookies. You can manage or disable cookies through your browser settings; however, disabling strictly necessary cookies will prevent you from using core platform features including gsbet Login.

10. Your Data Subject Rights

Subject to applicable law and any overriding legal obligations (including AML and gaming regulatory requirements), you have the following rights in respect of your personal data held by gsbet:

• Right of Access. You may request a copy of the personal data gsbet holds about you.
• Right to Rectification. You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure. You may request deletion of your personal data in certain circumstances, subject to gsbet's legal and regulatory retention obligations.
• Right to Restriction. You may request that gsbet restricts the processing of your data in certain circumstances, such as while a data accuracy dispute is being resolved.
• Right to Data Portability. Where processing is based on your consent or on contract performance, you may request that gsbet provides your personal data in a structured, machine-readable format.
• Right to Object. You may object to processing carried out on the basis of legitimate interests, subject to gsbet's ability to demonstrate compelling legitimate grounds.
• Right to Withdraw Consent. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, please contact the gsbet support team via Live Chat or by emailing [email protected]. gsbet will respond to valid data subject requests within a reasonable timeframe and in accordance with applicable law.

11. Data Security

gsbet implements technical and organisational security measures appropriate to the risk associated with the processing of personal data. These measures include 256-bit SSL encryption for all data in transit, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing, multi-factor authentication for system access by gsbet staff, and incident response procedures for the detection and management of data breaches. In the event of a data breach that poses a risk to your rights and freedoms, gsbet will notify affected individuals and relevant regulatory authorities as required by applicable law.

12. Minors and Age Verification

gsbet strictly prohibits access to its platform by individuals under the age of 21. gsbet does not knowingly collect personal data from persons under this age. As part of the KYC and registration process, gsbet takes active steps to verify that all account holders meet the minimum age requirement. If gsbet becomes aware that it has inadvertently collected personal data from a person under 21, that account will be immediately suspended and the personal data will be deleted as promptly as possible, subject to any mandatory regulatory retention requirements.

13. Changes to This Privacy Policy

gsbet reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address or mobile number on record, or by a prominent notice on the gsbet platform. The "Effective Date" at the top of this Policy will be updated to reflect the date of the most recent revision. Continued use of the gsbet platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and may request account closure.

14. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by gsbet, please contact us through one of the following channels:

• Live Chat: Available on every page of the gsbet platform — average response under 2 minutes.
• Email: [email protected] (plain text — do not use as a link).

gsbet is committed to resolving data-related enquiries promptly and transparently. Where a complaint cannot be resolved internally, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.